Queen's Park Removal Company Terms and Conditions

These Terms and Conditions set out the basis upon which Queen's Park Removal Company provides removal and associated services to customers in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

1.1 "Company" means Queen's Park Removal Company, the provider of the removal and associated services.

1.2 "Customer" means the individual, firm or company requesting and receiving the services from the Company.

1.3 "Services" means any removal, packing, unpacking, loading, unloading, furniture disassembly and reassembly, storage, waste removal, or ancillary services provided by the Company.

1.4 "Service Address" means any property or location to or from which the Company is requested to provide the Services.

1.5 "Goods" means the items and property which are the subject of the Services.

1.6 "Contract" means the agreement between the Company and the Customer incorporating these Terms and Conditions and any written quotation or booking confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides domestic and commercial removal services within the United Kingdom, including collection and delivery of household goods, office furniture, and personal belongings between properties in Queen's Park and surrounding areas, as well as other UK locations.

2.2 The exact scope of the Services will be as set out in the quotation or booking confirmation provided to the Customer and may include, where agreed, packing, unpacking, furniture disassembly and reassembly, and short-term storage.

2.3 The Company does not undertake the removal of live animals, perishable goods, hazardous materials or any items prohibited by law. The Customer is responsible for ensuring that any Goods to be moved are lawful to transport.

3. Booking Process

3.1 A booking request may be made by the Customer through the Company's accepted methods of contact. The Customer will be asked to provide accurate information about the addresses involved, access conditions, parking arrangements, quantity and type of Goods, and any special requirements.

3.2 The Company may carry out a survey, either remotely or in person, in order to assess the size of the move, the time and resources required, and any particular access issues. The Customer must ensure that all relevant information is disclosed at this stage.

3.3 Following the receipt of sufficient information, the Company will issue a quotation. The quotation will normally specify the estimated time required, vehicles and team size, the Services included, and the price.

3.4 A Contract is formed only when the Customer confirms acceptance of the quotation and the Company issues a booking confirmation. Acceptance may be subject to payment of a deposit as set out in clause 4.

3.5 The quotation is based on the information provided by the Customer and on normal access conditions. The Company reserves the right to revise the quotation or apply additional charges if the information provided is inaccurate, incomplete, or if circumstances on the day differ significantly from those described.

4. Payments and Charges

4.1 Unless otherwise stated in writing, all prices are in pounds sterling and are exclusive of any public charges such as congestion charges, tolls or parking fees, which may be payable in addition.

4.2 The Company may require a deposit to secure the booking. The amount and payment deadline for the deposit will be stated in the quotation or booking confirmation.

4.3 The balance of the charges is typically payable on or before the day of the move, and in any event no later than completion of the Services, unless otherwise agreed in writing.

4.4 The Company accepts payment by the methods notified to the Customer during the booking process. The Customer must ensure that cleared funds are available by the required time.

4.5 Where additional work or waiting time arises due to delays beyond the Company's control, such as issues with keys, access, or documentation, the Company may charge reasonable additional fees based on its current hourly rates and any extra costs incurred.

4.6 If the Customer fails to pay any amount due under the Contract on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate and to suspend or withhold Services until payment is received in full.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is not effective until acknowledged by the Company.

5.2 If the Customer cancels the booking more than a reasonable period in advance of the agreed service date, the Company may refund any deposit paid, subject to any administration fees that may be stated in the quotation or booking confirmation.

5.3 Where the Customer cancels within a short period before the scheduled service date, the Company reserves the right to charge a cancellation fee. The amount of this fee may be a percentage of the total quoted price, reflecting the time reserved and resources allocated.

5.4 If the Customer wishes to change the service date, start time, or scope of work, this will be subject to availability and may result in an adjustment of the charges. The Company is not obliged to accept any changes but will use reasonable efforts to accommodate them.

5.5 The Company may cancel or postpone the Services where it is not reasonably possible to proceed, for example due to extreme weather, safety concerns, failure by the Customer to obtain necessary access or parking permissions, or other circumstances beyond the Company's control. In such cases, the Company will not be liable for any consequential loss, but will, where possible, offer an alternative date or refund any unused portion of pre-paid charges.

6. Customer Responsibilities

6.1 The Customer must ensure that the Company can access the Service Addresses at the agreed times and that appropriate parking arrangements are made, including any permits or authorisations required by local authorities or property managers.

6.2 The Customer is responsible for:

(a) Preparing the Goods for removal, including proper packing where this is not part of the agreed Services.

(b) Disconnecting and securing any appliances, unless the Company has specifically agreed to undertake this work.

(c) Ensuring that all Goods to be moved are ready and that nothing is left behind or removed in error.

(d) Identifying fragile or high-value items and notifying the Company of any special handling requirements.

6.3 The Customer must not request the Company to transport any illegal, dangerous, flammable, explosive, or otherwise hazardous materials. If such items are discovered, the Company may refuse to move them and may, where necessary, notify the appropriate authorities.

6.4 The Customer or an authorised representative should be present at the Service Addresses during the Services to provide instructions, answer questions, and check that the Services are completed as agreed.

7. Liability and Insurance

7.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods. However, the Company's liability is subject to the limitations set out in this clause.

7.2 The Company will not be liable for any loss or damage where:

(a) The loss or damage arises from the Customer's failure to adequately pack or protect the Goods, and packing was not included in the Services.

(b) The Goods include items of exceptional value that were not notified to the Company in advance.

(c) The Goods are already damaged, defective, or unstable prior to the Services being provided.

(d) The loss or damage is caused by fair wear and tear, inherent defects, or natural deterioration.

(e) The loss or damage arises from weather conditions, public events, traffic restrictions, or other circumstances beyond the Company's reasonable control.

7.3 The Company's liability for loss of or damage to Goods, whether arising from negligence or otherwise, may be limited to a specified amount per claim or per item, as set out in the quotation or booking documentation. The Customer is advised to consider arranging separate insurance cover if the value of the Goods exceeds any such limitation.

7.4 The Company will not be liable for indirect or consequential losses, including but not limited to loss of profits, loss of opportunity, or loss arising from delays, unless mandatory law provides otherwise.

7.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services. The Customer should provide evidence of the loss or damage and allow the Company the opportunity to inspect the items or premises.

7.6 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited under applicable law.

8. Waste and Environmental Regulations

8.1 Where the Services include the removal and disposal of unwanted items or waste, the Company will comply with relevant UK waste and environmental regulations and will only dispose of materials at authorised facilities.

8.2 The Customer must accurately identify any items to be treated as waste and must not include hazardous or regulated waste types unless the Company has explicitly agreed to handle such materials in accordance with the law.

8.3 The Company reserves the right to refuse to remove any items that it reasonably believes to be hazardous, contaminated, or in breach of waste regulations. The Customer will remain responsible for arranging proper disposal of such items.

8.4 Any waste removal charges quoted by the Company will be based on the information provided by the Customer regarding the type and volume of items. If the actual volume or type of waste differs materially from that described, the Company may adjust the charges accordingly.

8.5 The Customer is responsible for ensuring that any items to be disposed of are lawfully theirs to discard and do not belong to third parties without consent.

9. Access, Parking and Property Conditions

9.1 The Customer must ensure that adequate access is available at each Service Address, including access for vehicles, safe entry to the building, and freedom from obstructions.

9.2 The Customer is responsible for securing any necessary parking permissions or permits and for paying any parking charges. If suitable parking is not available and the Company incurs additional costs, time, or penalties, these may be charged to the Customer.

9.3 The Customer should take reasonable steps to protect flooring, walls, and fixtures if they have particular concerns about the property condition. The Company will act with reasonable care but is not responsible for minor cosmetic damage that may arise from moving large or heavy items through tight spaces.

10. Complaints and Dispute Resolution

10.1 If the Customer has a concern or complaint about the Services, they should raise it with the Company as soon as possible so that it can be addressed promptly.

10.2 The Company will investigate any complaint in good faith and will aim to respond within a reasonable timeframe, proposing any appropriate remedial action.

10.3 In the event of a dispute that cannot be resolved directly, the parties may consider using negotiation or mediation before commencing legal proceedings, where this is suitable and permitted by law.

11. Data Protection and Privacy

11.1 The Company will collect and process personal data relating to the Customer for the purposes of providing the Services, managing the Contract, and complying with legal obligations.

11.2 The Company will handle personal data in accordance with applicable UK data protection legislation and will take reasonable steps to keep such data secure.

11.3 The Customer's details will not be sold to third parties, but may be shared with service partners or insurers where necessary to perform the Services or handle claims.

12. Variation of Terms

12.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will not affect existing Contracts already agreed, unless required by law or agreed with the Customer.

12.2 The version of the Terms and Conditions in force at the time of booking will normally apply to that Contract, subject to any subsequent written variations agreed between the parties.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and interpreted in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, the Contract, or the Services, subject to any mandatory rights the Customer may have under consumer protection legislation.

14. General Provisions

14.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.3 The Contract is between the Company and the Customer only. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999 or otherwise.

14.4 The Customer may not transfer or assign their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations, provided that this does not reduce the level of service or protection afforded to the Customer.

By confirming a booking or using the Services of Queen's Park Removal Company, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.